Seth said:

Without a list, you can see how making intelligent decisions is impossible, so we resort to confusing activity with productivity.

Back to your office: do you have a list? Have you figured out which metric you’re trying to improve? Can you measure the impact of the choices you make all day?

Chuck said:

Small businesses that use processes create a winning environment that puts them in a different class then their competition.  And they are more likely to survive and be profitable.

I’m mostly posting this for myself so that I can come back to these articles and treat them as homework. But if you do this, would you blog about it and post a link below?